Shipping & Returns

Christmas Shipping

Remember to place your order by the following cut-off dates to ensure it arrives in time for Christmas:

* Thursday 5th December - Standard postage: Australia, Brazil, Bulgaria, Cyprus, Finland, Greece, Israel, Italy, Malta, Mexico, Norway, Portugal, Romania, Sweden, Czech Republic, Malaysia, New Zealand, Poland, Saudi Arabia, Spain, Turkey and United Arab Emirates (UAE)
* Monday 9th December - Standard postage: Austria, Denmark, India, Lithuania, Philippines, Qatar, Slovakia and Slovenia
* Thursday 12th December - Standard postage: Belgium, Canada, China (People’s Republic), Croatia, Estonia, Hungary, Iceland, Latvia, Luxembourg, South Korea, Thailand, USA, France, Germany, Hong Kong, Ireland, Japan, Netherlands, Pakistan, Russia, Singapore, Switzerland and Taiwan
* Monday 16th December - Express postage: Europe, USA, Canada
* Thursday 19th December - Standard postage: UK

* In store collection: Londoners will be able to purchase or collect their presents from our Columbia Road shop up until December 23rd.

 

Extended Christmas Returns

For orders placed online or purchased in store from Sun 24th November to Tue 24th December 2024, items may be returned for a refund (subject to our returns policy) until Fri 17th January 2025. Email us at customer@ishkar.com to organise the return.

For items purchased outside of these dates, our standard returns period applies.

 

Shipping

We will aim to dispatch orders within 2-3 working days of purchase date but please be aware that we are a small team and delays can occur. 

* For addresses in the UK, estimate shipping time is 1-3 business days via DPD tracked.
* International shipping is available to all destinations via standard international post or DHL. For all addresses outside the UK, estimate shipping time is 5-12 business days.

We offer free shipping for:
* UK orders over £200, excluding on furniture, carpets and kilims.

 
Important information for customers from outside of the UK:

* UK VAT deducted at check-out You can now take advantage of our Tax-Free Shipping service when shopping online for deliveries outside the UK. Simply add your chosen items to cart and UK VAT will be deducted from the cost of your purchase(s).
* Shipping Cost A flat-rate delivery charge (depending on the delivery address) will be automatically added.
* Import Duties Please note that customers outside of the UK may be required to pay import duties/local sales taxes upon delivery in the destination country; these are not included in the price of the goods you purchase and we cannot be responsible for the payment of these fees. Please contact customer@ishkar.com for an estimate of any local taxes and duties payable upon delivery in the destination country or contact your local customs office for further information.


Returns Policy:

We will be happy to offer a full refund (excluding shipping) on items returned within 14 days of receipt of delivery. 

• Returned items must be unworn, unwashed and undamaged products purchased directly from ISHKAR.com.
• Proof of purchase is required.
• Sale items are non-refundable.
• Custom and made-to-order objects are non-refundable unless faulty.
• Photography prints are printed to order and are therefore not refundable.
• For defective, damaged or incorrect items, please notify us within five days of delivery in order to receive a refund/exchange.
• Email us at customer@ishkar.com to organise the return.  

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